Fine print

Refund.
Policy

No fuss. Here's exactly how returns and refunds work — written by humans, not lawyers.

Last updated · 01 April 2026

14 days

Window to return

From the day it lands at your door

5–7 days

Refund timeline

After we receive the return

98%

First-attempt approval

Most returns are no-questions-asked

Free

Return shipping

On every approved return

Our refund promise

Returns made painless.

Two-tap returns

Start a return from your order page in under 30 seconds. We send a pickup courier — no need to find one yourself.

Money back to source

Refunds always go back to the original payment method. UPI, card, netbanking — same place the money came from.

Or store credit, if you prefer

Opt for a 110% store credit instead of cash refund — usable on anything in the shop within 12 months.

Try it on, keep the tags

Try at home like a fitting room. As long as tags are intact and the item is unworn outdoors, we accept the return.

A person, not a portal

Any return question — write to us. A real human reads it and replies within hours, not days.

Damaged on arrival? Free swap.

Photograph the damage and email us within 48 hours. We ship a replacement immediately and arrange a free pickup.

The full policy

Refund Policy, in detail

Eligibility

You can return most items within 14 days of delivery, provided they are unworn, unwashed and have original tags attached.

How to return

Visit your order history and start a return on the relevant item.
Pack the item in its original packaging. Print the label we email you (or skip the print — show the QR code to the courier).
Hand the package to the courier we schedule, or drop it at the nearest partner pickup point.

Refund timeline

Once we receive and inspect the return, we'll issue your refund within 5–7 business days to the original payment method. Razorpay typically posts refunds back to your account within 2 working days after that.

Non-returnable items

Final-sale and clearance items (clearly marked).
Personal-care products once opened.
Gift cards.
Pierced jewellery and innerwear, for hygiene reasons.

Exchanges

We don't offer direct exchanges. To swap a size or colour, place a new order and return the original — both happen independently for the fastest turnaround.

Need help?

Email support@garmentnest.com or message us on WhatsApp at +91 00000 00000.

Quick answers

Common questions

When do I actually get my money?

We inspect within 2–3 days of the courier picking up your return. After that, refunds land in 5–7 business days for cards/netbanking and ~24 hours for UPI/wallets.

Can I exchange instead of returning?

We don't do direct exchanges — place a new order at the correct size/colour and return the original. Both happen independently and it's actually the fastest path.

What if my coupon was used on the order?

The refund is calculated on the amount you actually paid (after the discount). If you return only some items, the coupon stays applied to the kept items.

How do I track a return I've started?

From your order detail page — you'll see live status (Approved → Picked up → Received → Refunded). We also email at each stage.

If you don't love it, we don't want you stuck with it. That's the whole policy.

The Garmentnest return guarantee

Need a hand

We're here when you need us.

Anything unclear? A real person on our care team will reply within hours — no scripts, no run-around.

Contact support Read our FAQ

Refund Policy, in detail

Eligibility

You can return most items within 14 days of delivery, provided they are unworn, unwashed and have original tags attached.

How to return

Visit your order history and start a return on the relevant item.
Pack the item in its original packaging. Print the label we email you (or skip the print — show the QR code to the courier).
Hand the package to the courier we schedule, or drop it at the nearest partner pickup point.

Refund timeline

Non-returnable items

Final-sale and clearance items (clearly marked).
Personal-care products once opened.
Gift cards.
Pierced jewellery and innerwear, for hygiene reasons.

Exchanges

We don't offer direct exchanges. To swap a size or colour, place a new order and return the original — both happen independently for the fastest turnaround.

Need help?

Email support@garmentnest.com or message us on WhatsApp at +91 00000 00000.

Refund.Policy